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Bye Bye Parabens FAQ

Your Questions Answered

What is the return policy?2021-06-18T17:19:21-04:00 offers products of integrity. Items purchased from us must be returned to and we can only accept refunds and returns for unopened or gently used items purchased. Returns must be made within 30 days from the date of receipt of the product with an original sales receipt. Refunds are credited to the original payment only.
If the wrong product and/or defective product was received, please email [email protected] to request a return label.
What is an order’s typical transit time?2021-06-18T17:14:42-04:00

We locally ship from Charlotte, NC, and takes 1-5 business days.

I don’t have curly hair I’m Caucasian and I have really thick dry frizzy hair what products can I use in order to give me moisture without weighing my hair down and also give me heat protection?2021-06-18T16:51:06-04:00


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Can I use Bye Bye Parabens haircare on my children?2021-06-18T17:03:35-04:00

Yes, ages 4 and up.

How much conditioner do I need to use on my hair? My hair is thick and I have a lot of it!2021-06-18T16:43:51-04:00

Bye Bye Parabens products are highly concentrated so you don’t need to use a lot. Place the conditioner on your ends first and then work your way up to your roots. Massage in and let sit on your hair for 10 to 15 minutes for a deep conditioning.

How do I store Bye Bye Parabens haircare products?2021-06-18T17:01:20-04:00

Your shower or bathroom is fine. There is no need to refrigerate them.

Do Bye Bye Parabens products have heat protection?2021-09-14T07:41:24-04:00

Most of our products have heat protection benefits for hair.

These products were designed and tested for 450 degrees Fahrenheit heat protection:
Extreme Shine Serum
Moisture Balance Leave-in Conditioner
Brilliant Shine Spray
Essential Healing Oil Treatment

Do you offer international shipping?2021-06-18T17:12:28-04:00

At this time, we only offer domestic shipping.

How long do refunds typically take?2021-06-18T17:21:35-04:00

Refund processing can take up to 7-10 full business days, not including your bank’s processing time.

Are Bye Bye Parabens hair care products color safe?2021-09-14T07:47:04-04:00

Yes. Our products are safe for color-treated hair.

Do you give out samples of your products?2021-06-18T16:41:48-04:00

Yes, when we’re introducing a new product or running a promotion.

Can I mix your shampoos and conditioners or do I have to use the same kind of shampoo with the matching conditioner?2021-06-18T16:54:57-04:00

Yes! Our products are all interchangeable.

How do you preserve your products?2021-06-18T17:00:15-04:00

We use all-natural plant-based preservatives. No synthetics.

I’m transitioning from relaxer to natural what products can I use on my hair to transition with?2021-06-18T16:56:39-04:00
Do you sell Bye Bye Parabens in any stores?2021-06-18T16:41:25-04:00

We are exclusively sold on

Can I use Bye Bye Parabens if I have an allergy to a specific ingredient?2021-09-14T07:40:52-04:00

We always recommend that you consult your doctor if there is any allergy concern before using our products.

Can I use your products on my hair if I’m transitioning from relaxer to natural?2021-06-18T16:49:09-04:00


My scalp is always dry and flaky what product can I use on my hair as a hot oil treatment?2021-06-18T16:54:10-04:00
I have a Keratin treatment what products can I use on my hair?2021-06-18T16:49:41-04:00

All of our products can be used.

What are the shipping cost?2021-06-18T17:12:05-04:00

Shipping is anywhere from $6-$10. However, we do periodically offer promotional FREE shipping.

Do you ship to Canada?2021-06-18T17:13:15-04:00

Not at this time, but please check back we hope to soon!

My hair is fine and products I typically weigh my hair down do you have a product I can use to define my curls without weighing it down but still giving me moisture?2021-06-18T16:47:57-04:00

Yes, Curly U Curl Cream, Flawless Foam, and Curl Renewal Serum.

I’ve used everything! And nothing lays down my hair without making it hard dry and flaky, do you have an edge control?2021-06-18T16:58:12-04:00

Yes, our Edge Control lays down ANY edges no matter your texture without making it hard or crunchy and won’t break your edges off.

What is the shelf life of your products?2021-06-18T17:00:38-04:00

12-14 months.

How do I track my order?2021-06-18T17:16:13-04:00

To check the status of your order, please reference the tracking number included in your shipping confirmation email. If you have any questions about your order, please call us at 704-312-0875.

What are Parabens and why don’t you include them in your products?2021-09-14T07:52:45-04:00

Parabens are a group of chemicals widely used as artificial preservatives in cosmetic, hair, beauty, and pharmaceutical products. Chemically, they are a series of parahydroxybenzoates or esters of parahydroxybenzoic acid. Parabens are effective preservatives in many types of formulas. Parabens have been linked to tumors in women with breast cancer, respiratory issues, infertility, and asthma.

How can I become a Brand Ambassador for your natural haircare products?2021-06-18T17:05:09-04:00

To be considered you can click on this link and fill out an application.

What do your products smell like?2021-06-18T16:57:16-04:00

Our products are powered by these Essential oil scents:

Citrus, Lavender, Coconut, Peppermint

How often should I shampoo and condition my hair with your products?2021-06-18T16:58:42-04:00

We recommend you shampoo and condition every 2 weeks.

Is Bye Bye Parabens Packaging Recyclable?2021-06-18T17:10:52-04:00

The majority of Bye Bye Parbens packaging is recyclable. We recommend that you consult your local recycling laws for more information.

I’m trying to grow my hair really long what product should I use on my scalp so that it doesn’t itch and will help me grow my hair out healthy?2021-06-18T16:48:29-04:00

All of Bye Bye Parabens products can be used in order to achieve healthy hair growth.

What are Parabens?2021-06-18T16:40:50-04:00

Parabens are a group of compounds used as preservatives to prolong the shelf life of beauty products in order to prevent mold and bacteria. Several studies show that parabens mimic estrogen and can affect the abnormal growth in breast tissue leading to an increased risk of breast cancer. In fact, parabens were found in over 90% of tumors in women with breast cancer.

Why Does Extreme Shine contain silicone?2021-06-18T17:10:11-04:00

As it stands today, there are not many options for silicone alternatives that provide the same anti-frizz, slip and shine benefits on the hair without being heaving and leaving the hair flat. Though sis ones are synthetic as opposed to natural or naturally derived when used at optimized and calibrated levels(which is how we use them) they are the best performers on hair for anti-frizz.There are many types of silicones some are heavier and more coating and don’t rinse well from the hair. Ours is a “water-soluble” silicone that rinses clean from the hair while providing slip and smoothing benefits.

How should Bye Bye Parabens hair care regimen change for the fall/winter?2021-06-18T17:02:34-04:00

Our products nourish and moisturize your hair year-round but the winter can be brutal.

We recommend you add a hot oil treatment into your hair care regimen once a month using our Essential Healing Oil Treatment.

I have to use a lot of oil in my hair! and I can feel the oil on top of my hair. What product can I use to remove all the oils out of my hair without stripping it of it natural moisture?2021-06-18T16:52:12-04:00
What is UV protection?2021-06-18T17:06:44-04:00

UV protection helps protect hair strands against potential damage caused by heat and sun exposure. Bye Bye Parabens is formulated with UV Protection.

Can I use your products if I’m pregnant?2021-06-18T17:02:57-04:00


What are your products made with?2021-06-18T16:59:12-04:00

We have provided the ingredients on our website and the back of our bottles.

Does Bye Bye Parabens test on Animals?2021-09-14T07:44:57-04:00

Bye Bye Parabens hair care is Cruelty-free and NEVER tests any of our products on animals.

My hair type is 4C what products work best for my hair type?2021-06-18T16:46:52-04:00

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